 Had some problems, but excellent tech support fixed it. |
| Review Date: February 16, 2010 |
| Reviewer: Eric, |
I bought the 1100 in early December, 2009. It worked perfectly and was able to control all of my electronics (even a 17-year old receiver). My wife loved not having to use five remotes to control everything. So far, five stars... great remote. In early February, I plugged it into my PC to modify the settings, and the program told me that there was a new version of the firmware (version 7.6) available. I installed it and the program told me that the update was successful. I made the modifications to my settings and downloaded them into the remote. Again, the program told me that the process was completed successfully. I then tried to use the remote and as soon as I pushed an activity button, the remote froze. I tried everything (re-doing the update, taking out the battery, etc.) several times with the same result. I called Logitech's tech support and they had me run thru all the troubleshooting steps again (by this time I'd re-done the firmware upgrade and removed the battery, etc., a dozen times, and every time the software reported that the process had completed successfully). They determined that there was a hardware failure and shipped me out a new remote under warranty. I also have to give Logitech's tech support five stars. They were polite and seemed competent, and I didn't have to wait on hold for hours. I got the new remote today (four days after talking to tech support. Again, five star service) and connected it to my PC to load my settings into it. The software also did a firmware update to 7.6. Guess what? That's right, this new remote is dead as a doornail. I will be calling tech support in the morning again. If there's not a way to go back to the previous firmware, and there is no way to not do a firmware update when updating the remote's functions (I'm not sure, as both of the times I did original updates, I was also distracted watching TV and didn't notice if there was an option to skip the firmware update) I will be requesting a refund.
[UPDATE] I just got off the phone with tech support. They've upgraded my case to "engineering level." The tech took a remote, logged into my account, and it also froze after updating the firmware. So that's three dead. At least now they have a clone of my remote to work on. He seems to think it has something to do with one of the devices and not the firmware or the remote itself. Again, I have to give kudos to Logitech's tech support. They've been polite and helpful, they seem to know what they're doing, and wait times have been short.
[UPDATE AGAIN] I've changed my rating from one star to five stars. I got an email from Logitech today telling me to update the remote. I did and it works perfect. They really went out of their way to fix the problem, despite the fact that my CD changer is 17 years old and possibly the only one of its kind still working. |
Worth every Penny
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| Review Date: March 12, 2009 |
| Reviewer: Edgar Betancourt, WI |
The one remote solution delivered.
I have a very complex 7.1 audiophile audio/video set up: 1 Rotel preamp, 2 Rotel amps, Rotel 5 disc CD, Sony ES bluray, xbox 360, 50 inch elite plasma, an HD cable box, plus , lest we forget, an infrared Lutron dimmer (of course that doesn't include the 7 BW speakers and 2 subs!)
Total of 7 remotes some of which have a myriad of functions and controls!!!! Now I sit on my recliner, touch "watch DVD" on the MOTION ACTIVATED screen and voila! 30,000 dollars worth of electronic equipment come to life in concert doing exactly what I want to do with ONE STROKE.
Even better, most of the big components are in an out of view component cabinet that is not anywhere to be seen, with the IR wireless extender its no problem at all, it even controls my dimmer across the room! Programming is so darned easy its almost a sin and not only does it include a basic manu of functions it has essentially all the functions of the individual component remote! There is no doubt that this is not a cheap remote but it sure is second to none. It is more functional and simple to use than proffesional grade auditorium remotes that cost thousands of dollars and which dont have half the configurability of this remote. Truely a great piece of kit. |
Best remote on the market
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| Review Date: March 11, 2009 |
| Reviewer: J. Rosario, |
| The Harmony 1100 is by far the best universal remote on the market. It looks great in black. The software is really easy to use and programming all 15 Electronic products I needed it to control, took me only 20 min. I would highly recommend this remote even at the $ 499 retail. Buy it from Amazon, you will not regret this purchase. |
This thing is Great!
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| Review Date: January 30, 2009 |
| Reviewer: James P. Pacios Jr., Houston |
| Already got mine at best buy, paid the $499.00 but I didn't feel like waiting for other cheaper places to stock it. This is an excellent item, I had the 1000 briefly but returned it:touchscreeen didn't seem responsive, and froze often. The 1100 works flawlessly. I also have the 550 and harmony one, I liked them but I am much happier with this. The setup was a little glitchy compared to previous model, but once you get past that the model is great. The touchscreen is just the right amount of sensitivity, the graphics are crisp. And I like how you can customize the touchscreen. This one is a keeper zero complaints. |
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| Review Date: March 29, 2009 |
| Reviewer: Tampa Dick, Tampa, Florida |
This is a great remote control that has met all my expectations, and allows my wife to operate the home audio system with ease. Set up was straight forward, although the model of my Sony carousel CD/DVD player (DVP-CX985V) was not recognised. However that problem was overcome with the use of the DVD player remote, and most routine operations work fine. I need to learn more about the remote yet, and if I spend more time I'm sure I'll be able to get the remote to control more of the more complex operations.
Overall, I'd definitely recommend this remote for those who want a simple means of controlling their home theatre system with a single remote. |
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